Bus Roof Top Flies off during trip

Dear Translux

I'm writing to inform you how me and my family are so disturbed by the fact that your coach travelling from JHB to DBN this Saturday 4 October, had a portion of the roof come off!! My 8 yr old son and his nanny were sitting behind the seat where this happened and it's said to have taken place when they left Montrose (in the afternoon). The bus left JHB at 09:30 and was meant to arrive in DBN at 17H00. I'm of the understanding that although the driver did promise that this would be fixed, the trip reached DBN like that!.

My son is prone to allergies and gets the flu easily so you can imagine how extremely frustrated I was as his mom, knowing that there was nothing I could do to help since I was left back in JHB. I would like to know why you allowed this to happen and what you plan to do in this instance because traveling in a bus with a hole where you can see the sky was not what I had in mind when I sent my boy away. I feel it's a huge inconvenience. Translux service and quality has become so poor! I used to be a regular traveller back in 2002 when I was a student in Grahamstown. Never in my wildest dreams did I dream that my own son would have such a horrible experience.

At comouticket, this trip was booked through your services. It has been hard to reach Translux as their contact details (***) don't work. Please step in.