Bus late arrival

We bought tickets for 9:00 bus to Polokwane on a Sunday. We arrived there at 8:30 just be make sure we don't miss the bus. Guess what the bus never arrived. We waited there in the cold weather and no one bored to tell us what was happening. Every time a Translux bus arrives they the rude drivers will arrogantly tell us the bus is not going to Polokwane. I went inside enquire and was only told the bus is on the way. After 30+ minutes a very old and dirty bus arrived. Autopax is not taking their customers seriously, we are paying a lot of money but all we get is this kind of service. I will never use this company again in my life time.