Bus driver left my mother at the boader gate.

On the 5th August 2022 my mother got in the bus from Mozambique at 8:30am to Johannesburg. At the boarder the bus driver left her at the boader gate.

According to the bus driver he left her because my mother was not picking up her phone 🙄, leaving with all her belongings and personal items including her medication. She had to walk for 30 minutes to get transport paying extra money while she also payed for the bus ticket.

I(daughter) had to fetch her belongings from Johannesburg Park Station when the bus arrived and had to wait for over 2 hours for my mother to get her being around 8pm.

When I asked at the office as to how all this is possible they said there is nothing they can do at the moment I must come back Monday to speak with the Supervisors again I must spend my money to go there, was not even allowed to lay a formal complaint against the bus driver nor the company as a whole because all this was done to a paying customer. I curse the day we decided on using City to city for their services. 😡😠🤬😠😡