Booking Canceled no notification and still waiting for refund 50 Days later

<p>Good Day</p> <p> </p> <p>I had made a booking online on the 25th of February 2017 with a booking reference of AHSJ250, and the money went off from my account on the 28th February 2017.</p> <p> </p> <p>When I went to collect the tickets on the 28th March I found out my booking was cancelled and I had no communication from City to City or Trunslux. The Money I had paid has never been sent back to my bank please see the attached statement from Standard bank.</p> <p> </p> <p>This situation inconvenienced me I had to buy new tickets last minutes and I didn’t get any support from your side since the money is still with you.</p> <p> </p> <p>And please refund my money urgently. This has been poor service from your side.</p>