BEING CALLED A '****' BY THE HELP DESK AGENT!!!!

<p>My cousin travelling to Dbn from Pe yesterday booked a City to City leaving at 06:15 so at 06:00 we called just to confirm that it is still coming and they assured us that it will be there before 7am(wouldn't it have been better if I just booked the 7am bus???) So 7am comes to pass when I call the lady says she will call the dispatcher and find out what is going on(Still waiting on her to get back to me!). Finally at 8 they decide to open their offices so we go in to ask what happened to the bus because we have been waiting and the guy working there told me in my face that I'm lying I was the one late because the bus did arrive on time and I'm like we have been outside since 05:30 and no City to City bus has arrived except on that is going to CPT. I ask to speak to someone else and he makes a call after going back and forth with the lady on the phone she starts laughing and tells me "Why don't you get a refund if you're so annoyed and frustrated".<br />There was 3 of us cancelling our tickets yesterday morning.<br />We were finally assisted by thee most friendliest staff in the Greenacres offices and they told us that we should have been INFORMED that the bus is no longer City to City but Translux that will be going to DBN.<br />A word of advice; if you one company try changing the name alright or just plainy tell us that if we see a Translux or City to City bus we must run after it because you will never know, it might just be ride!</p> <p>Treating people as if sikhwela ngetyala kodwa sibhatele!!!!</p>