Bad translux service ( Joshua consultant at Durban station) Use other Buses for your safety.

<p>Booked translux in the morning from Johannesburg station to Durban. Departure ( 08:30 AM ) (30 June 2017) arrival time was suppose to be ( 16:15 PM) but we arrived at ( 20:30 PM ) the bus was already full when leaving JHB station. We made a stop at Vaal and the were almost 20 other people waiting for the same bus. Since the bus was full those people refused for the bus to leave as they told them to wait for the second bus which will departure at 11:00 in JHB. It was chaos.</p> <p> </p> <p>We waited there for 1 hour 30 min. Then eventually the bus driver decided everyone must be squeezed in the bus, it was overloaded and the bus left vaal. We stopped somewhere near Heidleburg as the driver said the are traffic offices at Heidleburg and he wont be able to pass there, we waited for a city to city bus to take some of the passengers. </p> <p> </p> <p>Waited for another 1 hour. The B&B we booked for ( Durban July )arranged transport for us and we were suppose to be there latest was 17:30. When we got to to Durban. We (some passagers ) went to Durban Translux offices to complain and spoke to a Rude,useless and lack customer service consultant ( Joshua ) who told us there is nothing he can do. We asked for the manager and he said the manager is on leave, We ask for a supervisor and apparently there is no supervisor and he can't give us the number either and said we must go to their website and complain there.</p> <p> </p> <p> He didn't care to find out how we gonna get to our destination. He said there are maxi taxis outside and they gonna finish if we don't leave and how come the rest of the people in the bus didnt complain. </p>