bad translux service

I booked translux for the 29/03/18 , service number L61115 from Durban To Butterworth and return ticket for 4/04/18 service number L61114 from Butterworth to Durban, I received such bad service from translux on both trips

29/03/18 the bus broke down at Port Shepstone from 9h20am to 17:30 pm, there was no communication from Translux s to what is going to happen to the passengers we sat there waited trying to contact your call centre and we were told several lies about what time another bus will be sent to us and the staff at the call centre were very rude and unfriendly, eventually a bus came at 17:30 city to city of which we have paid for translux, the city to city bus was very dirty, we reached our destinations at 23h00 instead of the expected arrival time of 14h40 that resulted in me having to hire a car to my village because there was no transport during that time, to make matters worse there were no smses sent to our alternative numbers to inform them of the delays in the couch

04/04/18 I went to Butterworth High Street opposite Ellerines to wait for the bus that was supposed to arrive at 13h25 at 14H30 I decided to call the Durban branch and call centre since it was already pass the time the bus was expected to come, I was advised by call centre very rude lady that she will call me back she needs to check what is going on as she is not aware, the gentleman at the Durban branch advised me the bus is delaying because it had engine faults, I was then advise I was supposed to take city to city that just left the Butterworth station was I was busy speaking to the guy, he then advised me he will instruct the driver of the city to city to return and pick me and my kids we waited for more than 2 hours and I decided to call back only to be told the driver said they returned but couldn’t see me of which it was pure lies, at 17H30 I was advised to go back home and come back to take the night bus which was supposed to arrive at Butterworth at 23h20 we arrived at the bus stop from 23hoo to 3am in the morning for the bus because it had an accident in Pedi, during the waiting we didn’t receive any communication or what so ever from Translux to advise us of the delays

I am very disappointed with the service I received and request this to be addressed urgently , I have sent emails to translux till date no response