Bad service. Stinking attitude from a receptionist

<p>I was waiting for my 11:30 am bus to Dbn today from Windmill East London. The bus apparently was running late, I asked the "colored" receptionist when will the bus arrive as it was already 12:00 o'clock, and she told me that apparently the bus had a breakdown and the manager promised to give them feedback on the new developments. Around 1pm, I then go back to the lady as I was panicking and she then called the manager who told her that the bus left EL at 12:15am. I then asked why did she give me false information regarding the bus and she went literally crazy shouting at me, telling me that it's not her fault that I didn't see the bus and I asked her if she did see the bus and she said no. I hated her attitude though, coz I was there from 10:46am and have asked about the bus more than three times and she gave me false information. I missed the bus while seated on the translux foyer. I request that I at least get a refund coz had to make alternative ways to pay for an air ticket which costed me an arm and a leg. Please do train your staff on good customer service . I will share this on social media as well</p>