KK
Kgomotso K
1 reviews | Active since Mar 2015
06 Mar 2015, 07:02
bad service
Booked a 3:10am bus on 05/03/15 and the bus only arrived at 06:45am. No communication done. I was once late by 15minutes and the bus left me. This is unacceptable. The worst service I've ever received from a bus company.
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Replies (1)
Translux/City To City's replyOfficial
06 Mar 2015, 09:18Hello kgomotso1983,
Thank you for your email.
Please supply me with your ticket reference number in order to find out what the delay on the bus was.
1. Please note the following:
1.1 Whilst Translux will make all reasonable effort to keep to the scheduled timetable, no liability whatsoever can be accepted Translux for any loss or damage incurred by any passengers, or inconvenience experienced by any person due to a delay or cancellation of any service for whatsoever reason. (Kindly refer to clause 16 of Autopax Standard Condition of Carriage)
Translux/City to City reserves the right to operate substitute coaches/buses with those of a different standard or modification to those advertised under circumstances such as mechanical breakdowns and the like.
1.2 These conditions are printed on our ticket holders, and are also available at Translux ticket sales offices.
Regards.
Christine Jacobs
AUTOPAX CLIENT SERVICES
Thank you for your email.
Please supply me with your ticket reference number in order to find out what the delay on the bus was.
1. Please note the following:
1.1 Whilst Translux will make all reasonable effort to keep to the scheduled timetable, no liability whatsoever can be accepted Translux for any loss or damage incurred by any passengers, or inconvenience experienced by any person due to a delay or cancellation of any service for whatsoever reason. (Kindly refer to clause 16 of Autopax Standard Condition of Carriage)
Translux/City to City reserves the right to operate substitute coaches/buses with those of a different standard or modification to those advertised under circumstances such as mechanical breakdowns and the like.
1.2 These conditions are printed on our ticket holders, and are also available at Translux ticket sales offices.
Regards.
Christine Jacobs
AUTOPAX CLIENT SERVICES
Translux/City To City's reply06 Mar 2015, 09:18
Official
Hello kgomotso1983,
Thank you for your email.
Please supply me with your ticket reference number in order to find out what the delay on the bus was.
1. Please note the following:
1.1 Whilst Translux will make all reasonable effort to keep to the scheduled timetable, no liability whatsoever can be accepted Translux for any loss or damage incurred by any passengers, or inconvenience experienced by any person due to a delay or cancellation of any service for whatsoever reason. (Kindly refer to clause 16 of Autopax Standard Condition of Carriage)
Translux/City to City reserves the right to operate substitute coaches/buses with those of a different standard or modification to those advertised under circumstances such as mechanical breakdowns and the like.
1.2 These conditions are printed on our ticket holders, and are also available at Translux ticket sales offices.
Regards.
Christine Jacobs
AUTOPAX CLIENT SERVICES
Thank you for your email.
Please supply me with your ticket reference number in order to find out what the delay on the bus was.
1. Please note the following:
1.1 Whilst Translux will make all reasonable effort to keep to the scheduled timetable, no liability whatsoever can be accepted Translux for any loss or damage incurred by any passengers, or inconvenience experienced by any person due to a delay or cancellation of any service for whatsoever reason. (Kindly refer to clause 16 of Autopax Standard Condition of Carriage)
Translux/City to City reserves the right to operate substitute coaches/buses with those of a different standard or modification to those advertised under circumstances such as mechanical breakdowns and the like.
1.2 These conditions are printed on our ticket holders, and are also available at Translux ticket sales offices.
Regards.
Christine Jacobs
AUTOPAX CLIENT SERVICES