Bad Service

<p>I bought the 2 tickets on line on the 21 September to go to Sibasa Caltex and I was given a reference number and also paid , journey was for Friday 23 September 2016 at 10:00 am . I arrived at the station at about 9:20 and as I got to one of the agents I was told my name is not on the list and the payment is not reflecting. I showed the guy the referance number and even went as far as opening my banking app to show him that the payment went through.He took my phone that was opened with my banking app the referance number that I got after the booking and said he is going to show his manager and will come back. After a good 20 min he came back and told me he called Head office and they could not track my payment wich was clearly showing on the banking app that it was paid.He went on blamed the bank and demanded that I pay again for the tickets if I want to board the bus which I told him I dont have money to buy 2 tickets as I paid already for the ticket he was not in any way helpful he just said if I want to go I must pay again. Eventually he said well I can go speak to the manager if I dont want to pay which I did and he was not helpful at all and he just left while we were trying to solve the problem. I still dont understand how can a Company agree to accept bookings online yet cant control them or manage them.After the bus has left me he said the only bus that is available is at 19:00 in the evening and he also left me like that withouth resovling the query.As a manager he had no s****s to assisst me and no interest at all only treated me like I am trying to commit *****.Eventually minuted after the bus has left I was offered a phone to call the Bank and ask them to email the proof or payment to me which I dont know why he did not think of that before the bus left me.The 2 ladies that did their best to make sure that I get my ticket was Queen Kekana and Lufuno atleast the went out of their way to help as the manager and the guy that 1st help me just left me like that.It was traumatising for both me and my Aunt to sit there and dont know whether you are leaving or not .After the banksent the statement wich showed the very same transaction that was on the App they decided to get me on a City to City bus that will connect me somewhere to a bus that was going to Sibasa.I ended up on a City to City while I booked for a Translux because people were not competent enough to solve the query at 1st hand including their manager.</p>