Bad bus service

<p>On 13 December I booked a bus ticket from Hammanskraal to Elim for 15th December, using the internet booking site. I paid the ticket by eft but when I did an enquiry the ticket did not exist. I then contacted the customer services who asked for the proof of payment. It was send to them, they responded that they will respond as soon as payment confirmation was verified by their finance section. no response came to any of the emails I have send. I tried to contact the 011 number as well as the 086 number to no avail. This morning when the bus arrived the passenger was told to either pay in cash for another seat or to go to Pretoria station to obtain his ticket. After numerous calls and re confirmations of payments, we were eventually helped by the Thoyandou office accepting the passenger on the bus. </p>