Bad Bad Service

<p>Hello </p> <p> </p> <p>I booked a Translux Bus with the reference AHAT57 on the 28th May 2016, it gave me 15 minutes to make the payment but i took longer than 15 minutes to pay. I then paid then when i checked the reference number after payment it said it had expired.</p> <p> </p> <p>I called the customer care to assist me since i paid for an expired booking number and the lady who helped me said that i can use that payment i already made for another booking in future.</p> <p>I then told her to please make a new booking and allocate the payment i made on the 28th May to the new booking then she told me that the route needs R10 more on top of the payment i already made.</p> <p>I asked her what reference i should use and she never rep**** my mails. i proceeded to pay the additional amount to the AHAT57 reference. the new booking was for the 4th of June 2016. On the 3rd of June i asked if the new booking was confirmed but the ladiy didnt reply my mails.</p> <p>I called and i got another guy who gave me so much attitude and said i must send the proof of payment and he will see what he can do but its too late. </p> <p> </p> <p>The day of my trip came (4th June) and i still didnt have the ticket. today i called to ask for a refund and the tell me that its too late to get a refund now because the guy has issued a ticket for the 4th June.</p>