Arrogant and dishonesty at city to city /Transnet autopax group or subsidiary

City to city gave me the worst experience that I have ever received in life.i booked a return ticket online from Bellville railway to Sasol Queenstown my return date was sat 15th I call in on the 15th in the morning to request a date and time to be removed and the call centre agent affirmed and confirmed that my date will be moved to the 16th at 13:00 but I must arrive 12:00 to pay 10% of the who amount plus vat which would sum up to+- 67 rand when I arrived in Queenstown the said the reservation was done whoever the bus is full and I must pay 124 I payed and they told me my bus is at 7pm...the way they responded and despised me and humiliated me telling me it's none of their problem I must call the call centre..was ubsurd.the painful part is the fact that CEO and share holders are not aware of these small and serious issues or they do and they are ********...losing 470× a 10000 bad serviced clients will result to a huge loss by the end of the day