APPALLING SERVICE

Good day<br> <br> I traveled on the Translux bus traveling from Grahamstown Conference Center to Durban Station on 27 March 2015. The bus was scheduled to depart at 19:30 however the bus arrived in Grahamstown 2 hours and 15 minutes late. No apology or explanation was offered. Furthermore, the condition of the bus was deplorable. The bus was filthy with a ****roach infestation near my seat. When the driver was asked for an insect spray, it was discovered that he spoke NO English. Of course, it goes without saying that there was NO hostess on board despite claims that there would be one. <br> <br> The condition of the toilet onboard was even worse than the rest of the dirty bus. The stench of the under-cleaned toilet was choking and permeated the entire vehicle. It actually made breathing difficult. I cannot comprehend how a national company such as Translux does not clean its vehicles thoroughly especially the toilet onboard!! In addition, it should be mandatory that bus drivers speak a basic level of English as this is the language most travelers communicate with worldwide.