Appaling service!!!

<p>I booked a translux bus departing from Pretoria Bosman terminus at 10:00 am to Thoyohandou, since my arrival at the station an hour before scheduled departure time there was no communication done to inform customers of the bus delay until people started asking management questions around about 10:30 am regarding the busess whereabouts.</p> <p> </p> <p>Shortly after customers complained they made an announcement that the bus is delaying without stating possible time periods of arrival.</p> <p> </p> <p>According to me as a paying customer</p> <p>10mins is acceptable </p> <p>20mins is late</p> <p>but waiting for 1hr - 2hrs is unacceptable</p> <p> </p> <p>I feel like the company does not respect me and my time as I have other commitments.</p> <p> </p> <p>Suggestion to the decision makers......</p> <p> </p> <p>Kindly put up directory boards at all Translux Stations sites displaying travel information/announcement boards.</p> <p> </p> <p>Regards unhappy traveler </p> <p>Ludwe </p>