Apalling service

I am very disappointed to say the least by the service. The bus never pitched and we stood there for hours with no message or a call from Translux. Why do we give our number out when we book the bus but yet these numbers are not used. Tsomo is a remote town that does not even have an office or proper shelter at the bus stop where we can wait. A lot could have happened to us, we could have been ****** because it was dark and we were the only people waiting out there. <br> <br> We have to deal with the long queues in your offices that don't have airconditioning but yet Translux cannot even meet us halfway by treating us with respect. A simple call and message would make a difference. Your call centre claims to be open for 24 hours but how do explain being on the line for over 30 mins and your call gets disconnected?<br> <br> I was told I can get a full refund but when I went to the offices I was told I can book for another date. You don't practice any of the words you've written all over your website. Such **** corporate videos. Agh<br> I am truly disappointed.