An apology would have been appreciated

I bought tickets for 3 people to Umtata and specified that one of them was a child but that wasn't taken into account, the tickets were for 3 males, but the receipt shows Mrs and the destination of the tickets was Queens town but I had said Umtata, when I called to query this i was told to go back to the person who sold me the tickets and the lady with an attitude started by saying they don't change tickets after 2 days and that I should have checked my tickets before I left so the only thing I could do was to pay 10% plus Vat, I asked her why should I pay if I wasn't the one who captured the incorrect info, she then rep**** with an attitude that it was my responsibility to check the tickets, when the Manager other there he did not even care to apologise, for the time and money waisted on driving up and down.