A disgrace to tourism in South Africa

Worst customer care I have EVER experienced anywhere and from any company. Bus running SIX hours late, they do not let their paid up customers know or do any effort to charter an alternative. No food for people stranded a quarter of a day at a petrol station out of town. By the time we heard (from other companies drivers just how late the bus will be it is already too late to organize alternative transport. Their website is down as is there customer complaints telephone numbers of ALl regions. The only number getting through is to make a booking!! If you want a refund to buy another ticket you have to do this where you bought the ticket. In my case , Checkers...the nearest Checkers is 7.9 kilometres away. So now we are stranded. They have all our numbers, yet they do not let us know. Unexaptable but I suppose I should have known them being part of PRASA. The in depended booking agent says this is not unusual for them. And that Intercape is the only company that ever warns them of delays. Went onto their Facebook page. Thousands of very very angry customers there, yet they never answer any of them. No apologies or anything. What a disgrace to tourism in South Africa.