vehicle theft

On Saturday the 6th of June my sisters vehicle was ****** at Trade route mall in Lenasia Johannesburg,she works at Woolworths in that very same mall.On that Saturday evening when she knocked off from work at 17h00 she went to the parking lot where she usually parks her car and only to find that the car has been ******,when she requested for cctv footages she was told by the security officers that the cameras are not working.The following day we went to the center manager to lodge the complain and also requested footages of all exit points of which trade route has four but only one cctv camera was working out of all four and after my sister's incident three more cars were ****** again in trade route mall in the very same month and the worst of it all parking is paid for at trade route mall.