Zero customer care Toyota SA

The treatment I’ve been receiving from NMI Toyota Kuilsriver is appalling. My car was booked in at NMI Toyota Kuilsriver on 26 March ‘26 for repairs, and was not inspected on the day reflected on the customer order form, a week after leaving the car at NMI Toyota. No updates were received from the book-in consultant. When I called in myself to ask for an update, the consultant had no feedback at the time. I was lucky to get through to him, as most of my calls went unanswered, I eventually learnt that my car‘s parts had been delivered following the Easter weekend.

As of today, my car still hasn’t been fixed. My emails of enquiry have not been responded to by both the manager and consultant. No response to my message on their Facebook and X pages either.

Customer care is really non-existent. The staff was initially dismissive and rude which is highly unprofessional. There are no proper processes to deal with customers.

It’s week 4 since leaving my car for repairs at NMI Toyota Kuilsriver.

There’s also no sense of urgency when it comes to the technicians fixing the car. After numerous contact attempts this morning, I finally got an update that the technicians say they now need another original part which is would take another 2 weeks to get. They are careless, because all could have been checked within the 4 weeks that the car has been Toyota. I ended up opting for an alternative part because I really need my car. I at least hope they’ll do a proper job.

Was sad to learn this yesterday: a friend’s car that was booked round about the same time as mine, she’s now been promised to have her car fixed only after her brother went to NMI Toyota Kuilsriver to put pressure on them.

Last year, in July 2025, I had a complaint after my car was serviced. The service manager reached out to me, and after I explained the issue, I never heard back from him.

Never have I had such a terrible experience with any other Toyota, neither in JHB or CPT, in all the years my car has been handled by Toyota. Never taking my car to NMI Toyota Kuilsriver again.

You’d be mistaken to think that taking your car to a Toyota to be fixed you’d get the best service. It’s like you have to beg them to do their job. If you can, rather take your car to an independent mechanic.

Toyota no longer offers the exceptional level of service it used to, therefore I wouldn’t even buying a car from Toyota again.