Zero communication, BAD service!!!!

<p>I bought a Toyota Etios 2016 model (30 000km) from NTT Toyota Palaborwa in December 2016.</p> <p>At first i was happy with the car but now I am not, In the boot there is board type of thing covering my spare wheel and Toyota said they will order the part that covers the board (not sure as I was not explained what should be in the boot. I did speak to a manager Abraham at NTT Toyota and he insured me he will let me know as soon as the thing for my boot was received, he said it will be in the next week. it’s been more than 3 weeks and still nothing and no correspondence from them whatsoever.</p> <p> </p> <p>I too my car in at Intertoy Toyota for my service I was happy with the service but i asked for a quote on a extended service plan they did give me a quote but when I said I want to pay for it in instalments they said Toyota head office will phone me in the next 3 days, its also been more than 3 weeks.</p> <p> </p> <p>Then there is a problem on my car that I occurred after my service and please keep in mind that the car is practically new. My car struggles to go into reverse and the rubber of my back door is coming out. I drove a Toyota Yaris what an excellent car, also drove a Fortuner for a while and also no problem and both those cars where way older than the one I have now. Did Toyota lower their standards? The communication with the clients are unacceptable, they give you a quick call and send it off to another person and then the client must sort it out themselves. I am not happy at all!!!!</p> <p> </p>