Wrong information

Dear Toyota Fourways

I’m disappointed and truly upset with service I have received.

I Bought my Toyota at your dealership in 2013 I did my services ether at Fourways or Honeydew. Early last year (2017) I phoned to book a service and was informed that my Toyota is out of service plan. (I really wish I could recall which service advisor I spoke to as I have some serious words reserved for that person.)

As it was an expensive service I decided to get the Hilux serviced at Service City as they could give me a better rate.

I’m in the process of selling the Hilux and followed up on the airbag recall and found out that I still have a service plan up to 90000km or November 2018. This was extremely upsetting as I spend money I should not have spent on services. And it also means I cannot state that I have full franchise service history.

I request that I be contacted by a senior member of staff to assist in remedying this situation. As my Hilux is sitting on 87000km at the moment the 70000 and 80000 was done at service city. I need a full service done that would equate to these two services.

I will be following up on this daily.

Regards Wayne