Worst service ever

1. My wife took my vehicle in for a service at NMI Toyota Menlyn Maine. The service advisor asked my wife if they should do wheel alignment and balancing, she said she is unsure, but they must phone me to confirm (I was not aware of this). This weekend on the long road, I still felt the shutter and my wife asked in amazement "did the lady not phone you to ask to do this". I havent received such a phone call.2. I phoned and asked to speak to the service advisor and asked if the vehicle is ready for collection, since my wife has to pick up our kids from school. She said she think the car is in the wash bay, but will quickly confirm and call me back. This never happened. After more than an hour, I phone again to follow up whether we can collect the car, she said "yes the car has been ready for collection a while ago already" 3. I asked to check the whistling sound from engine and conclusion was that turbo needs replacement. I have MySure warrantee and submitted a claim. As part of the claims process, they require a full service history, quote and fault report. I mailed the service advisor (rep**** to the quote and fault report) asking for the service history, still waiting for her to send it to me. I then phoned and the lady at service reception sent it to me within 2 minutes of asking for this.MySure then liaised with the service advisor and asked her for a photo of the license disk and KM reading. I immediately mailed this to her. 48hours later I phoned MySure to follow up on progress and they said they are still waiting for the license disc and KM reading. She again just not send it through.This morning when I phone MySure again, they said they spoke to her last week already saying there is something not clear with the service intervals that she must take up with me. Again I am still waiting for her to communicate with me.Never had I ever experienced such bad service at all levels