Very Poor Service from Toyota Monument Westrand

I've received a message from Toyota saying that I must bring my car as a recall as some of the airbags is not functioning effectively. Booked my car in and the Service Consultant (Erica Peens) took my car. She knew exactly why my car was brought in but after 90 minutes I've received a call from her saying that they dont have stock of the specific item that they have to replace because of the recall... The excuse was that Durban flooding affected the supply.. I dont believe that at all..

Pathetic service for someone to book his car for service requested by toyota themselves and then to find out that there is no stock. Consider implementing simple stock management processes to allow seamless servicing of vehicles when booked in.