Very poor service

Toyota SA... Come to the front please. I have been a client of Toyota for 4 plus years and have always received excellent servers. However earlier this year I went to Toyota garage in Malmesbury to have my annual service done. After my vehicle was booked in for the service we took a seat in the waiting area and was offered some coffee. My life partner who also owns a Toyota told a salesman on the floor that he is in the market for a new bakkie and would like some assistance. The lady said sure give me a minute and I'll find someone to come and assist you. Mind you we were there for over five hours and no one came to assist him. Instead they provided us with coffee in dirty coffee mugs that I found very degrading and we obviously did not drink this coffee . There after I waited for toyota to phone me as they always do and enquire about the service I received. Instead they send me a notification to rate there service with an option to skip the service and rather have them call me back. So I selected CALL ME BACK. It's been four months and still no call as I wanted to provide you with constructive feedback to do better in future. Since then we have purchased two new bakkies and received excellent services at BMG GWM PAARL. ( In life how we treat people matters. ) I left there feeling everything but like a valued customer and was very disappointed in how we were treated or brushed off by the staff.