Very bad service, Heart breaking

<p>On the Tuesday 20th December 2016 I took my car to be serviced and for my gears to checked why the knob was getting stuck at reverse. The whole day I was not updated on anything up until around 14:00pm I called them myself to find out how everything was going on my car but could not get hold of my service advisor. I left a message for her to call me back. She then called me back at 15:30pm to say that my car was not ready and that I please use a taxi. I was not happy at all as she could have told me to make a plan in time. When I got there, nothing was done on the car, not even serviced you could actually see that it was never touched for the day. The following day Wednesday 21 December 2016 I took it back, and they fetched me later around 16:30pm. They told me that they serviced the car, and a replaced a cable going to the gears but that the knob was still doing the same thing of getting stuck at reverse. They then said that they will order the knob thereafter. When I was driving to my place, the gear was not feeling right, I thought maybe it was my imagination but it was not. My gears where so loose and I had to apply power when I put have to put them on gear 1 and gear 2. I was so disappointed and shocked as I trusted Toyota Rivonia so much. Thursday 22 December 2016 I went back again to complain as my gears where not like that before. The car was then test driven, and they apologized and said that they will fix it. They tried fixing it, the gears where not loose anymore, but the problem was now that gear 1 and gear 2 was very stiff as I have to apply power for them to get on to the right gears. The car was tested by Toyota guys again but I was still unhappy as my car was not like this before. They then said that it is because the gears are wearing off, that is why it’s doing that. I told them that it’s ok if they saying that but I am not happy as my car was not like that when I brought it in. On Friday 23 December 2016 I took it back again because they said that it was fixed but no it was just not the way it was. They tried to adjust the gears but still, gear 1 and 2 sounded better but not ok ,still stiff. Clearly they cannot fix it. My gears are so stiff. I do not enjoy my car anymore and it’s all thanks to Rivonia Toyota. And this is not all. The front globe was not working and I was not even told about it, I asked them why they didn’t see that the front globe wasn’t working instead they said the brake lights where not working of which they were actually working. And then I asked myself if really the car was serviced because even the replaced kit was not given to me. I also ordered a fan belt from them but a wrong one was ordered as it did not fit my car, it was small. This all sounds like a story, I myself did not believe this from such a big dealership. Like nothing went right. Everything they did was just not taken serious. What’s even more painful is that the service advisor today 09 January 2017 told me that as for the fan belt they do not have it and that there is nothing they could do as that is not how my car came. My heart is really painful because I bought my car from Toyota and yet they cannot help me. If they cannot help me then where should I go? I guess as for the fan belt I am supposed to drive the car till it breaks. I don’t trust Rivonia Toyota anymore to handle my car, because everything they did just went sour and broke my heart. I just want my car the way it was and someone to please help with a fan belt as I have run out of option. But the way Rivonia Toyota is running its operations, it’s like they running a tuckshop and if they carry on like this they will break more hearts.</p> <p> </p>