Very bad service

On monday my husband and i went to market toyota to see what cars they have and the trade in value they woud offer for my car.the wasnt n used car manager to valuate my car however the new car manager took a look at my car and would then tell the used car manager what his thoughts were.tuesday i got a call from the sales consultant offering me a trade in value i wasnt happy with annnd. She said she will talk to her boss again.then things went quiet.i kept on calling but she never answered her desk phone and kept on calling me back with stories.wednesday i emailed her my docs for the finance application and when i phoned thursday afternoon she informed me there was some documents missing so they couldnt process the application but she never phoned to tell me that.i forwarded my docs for an application at vw parow and it was approved with 3 hours which brings me to my question what is taking market toyota so long to process an application.yes i understand its year end for the dealer but im still a client waiting on a service they promised to deliver.so here i am friday morning phoned market toyota 3 times already the consultant is not at her desk and not asnwering the cell number she provided and the finance lady is not answering the phone aswell.what tipe of place is this. Wasted so much airtime this past week phoning after a consultant when it shouldve been the other way around.i gave the consultant until 9 friday morning to give me answer guess what? I still waiting for her to phone me.you just lost a sale and ill never go back to this branch again.your service is very poor.let me not even start with the used vechile consultant shafiek who on monday also promise to phone my husban with an updated list of cars they have its friday morning we still waiting for the call.we phoned yesterday and guess what? He wasnt asnwering his phone either left our details and all but nothing.you realy need some customer service at that branch.