Unresolved Issues with My Toyota Hilux 2.4gd6 D/C Auto

I hope this email finds you well. I am writing to log a formal complaint regarding my recent purchase of a new Hilux 2.4gd6 D/C auto from a dealership in Cape Town. I am genuinely disappointed with both the condition of the vehicle and the service provided by the dealership. I collected the aforementioned bakkie in mid-June 2023. However, upon collection, I noticed a repair logged on the roof through the My Toyota app, which the salesman assisted me in setting up. When I inquired about the repair, I was told it was merely some glue that had been polished off from the protective wrapping. Furthermore, during my inspection of the bakkie on the showroom floor before departure, I noticed that the grab handles were positioned in an unusual manner, protruding downward. The salesman assured me that this was normal and that some people adjust them that way. Additionally, I had to exert considerable force to close the driver's door, with the explanation that this would improve over time, which it has not. My initial driving experience was equally disappointing. On a 400km trip the next day, I realized that cold air was blowing onto my feet, despite having the vent selector set to demist the window. Moreover, I experienced severe upper back and neck pain during the journey, as the top section of the seat seemed excessively narrow. I promptly contacted the salesman to address these issues. However, it took approximately two weeks to secure a booking for the bakkie to be inspected and serviced. During this period, I conducted my own research and discovered that the grab handles were upside down, likely due to previous repairs on the roof. Photos sent by the salesman confirmed that the roof had indeed been damaged and dented. I expressed my dissatisfaction, as I had purchased a new vehicle, unaware of any damage. I urged them to investigate and replace the bakkie with an undamaged one, a request that went unmet. Upon picking up the bakkie after the service, I was informed that the fuel consumption issue had been addressed through software updates. However, the problem persisted, and new issues arose. While the driver's door was adjusted, the improvement was marginal. Additionally, the brakes were redone, and I was informed that all Hilux bakkie's vent did not close properly on the window demist setting. I expressed my desire for a replacement bakkie to the salesman's manager, who eventually provided me with several options. However, I was dismayed to learn that I would be required to reimburse the mileage driven thus far, along with covering the cost of new registration, rubberising, and smash-and-grab protection. I find these terms unacceptable, especially considering that these issues were present from the beginning. Since then, additional problems have emerged with the bakkie. This situation has left me deeply dissatisfied and concerned about the quality and service associated with Toyota vehicles. As a company, we have consistently chosen Toyota for its reputation for reliability. However, this experience has cast doubt on future purchases. We are currently considering the purchase of two additional bakkies and would appreciate your urgent response to this matter. Thank you for your attention to this serious complaint. I look forward to hearing from you soon and hope for a resolution that meets our expectations.