Unacceptable service by Toyota

I wish to bring to your attention of the unacceptable service from McCarthy Toyota in Centurion and Toyota SA

My wife complained about a rear shock which seemed to be faulty, McCarthy Toyota Centurion inspected the vehicle, a RAF4 2 lit Auto, Registration VIR H GP, It was confirmed that the part needs replacing and that they would order the part immediately and they WILL then call her to confirm the time of service booking. A person. Vinesh, called and told her the part did not arrived as it was only ordered on 28 October 2019. My wife called on them 5 days later,(6 November 2019), and was again promised that the part was ordered, but it seems to be OUT OF STOCK AT TOYOTA CENTRAL PARTS, HOW IS THAT POSSIBLE< A CRITICAL PART!!!!!!. AGAIN we heard NOTHING. Today my wife called on the dealership again and was told the part was only ordered on the 28th of October 2019 and again it seems Toyota Central Parts are out of stock. This, as you may be aware, IS NOT ACCEPTABLE.

I also believe that both rear shocks should be replaced and not only the faulty right rear shock. I would like one of your Technical people to contact me at *** after 12h00 tomorrow to discuss this issue. Thee original email was read by someone at Toyota on 6 November 2019, but only reacted by return mail on 9 November. I was contacted by a person on Toyota's helpdesk at 08h30 on 11 November, this person promised to call me during the day with a conference call including the Toyota McCarthy Centurion Service Manager. This did not happen. It is now 13 days and no action has been taken to rectify the problem. In the interim My wife is driving a vehicle with a faulty shock and should she have an accident, the insurance company may refuse to pay a claim. Toyota service has always been very good