Toyotally disgusted with Toyota!

Stupid brain dead ******* broke the steering column to get to the car immobilizer. I ordered the parts through Toyota (A whole steering spline & column) & was assured by the kindest man Percy from Linden Toyota that it would be delivered the next afternoon. The fool at the Jetpark depot forgot to load it on the truck! Now, trying to get info from Head Office about where it is, is absolutely impossible. The hoops I have to jump through to get the relevant info from Head Office is totally frustrating! I understand that they want order numbers, invoice numbers, but car ownership? VIN's? Who the car belongs to, name registered in, to what colour the Queen of England's knickers are! I don't want to buy a car, I just want to find out where this steering rod is! If Mr *********** leaves parts behind in the factory after we phoned to find out if he had it on the truck, and most Toyota's in SA are ******, how can they still be running? <br> You can't speak to a manager as the person can't work out how to put you thru, and wants a ton of irrelevant information first! Seriously Mr switchboard operator, you are ***********! Totally disgusted in your service! You are shamefully ***********!