Toyota - waiting 3 months!

I have a 2016 Toyota Hilux Legend 45 automatic. I reported non functional windscreen wipers beginning of July when I took the vehicle in to Intertoy Toyota Brits for an evaluation at which stage it had ABOUT 99,700km on the clock. A man in the 2nd hand part of the dealership did the evaluation, but I also DID report the fault to the service department. Two weeks later it went for its 100,000km service on 12 July but the km reading was perhaps around 103,000km. PLEASE NOTE FAULTY WIPERS REPORTED BEFORE 100,000KM!

The dealership said that the wiper motor had to be replaced and that the part had to be ordered. AFTER A FEW WEEKS OF PHONING, THE DEALERSHIP ordered the part & they had to request Toyota SA to pay for the part as I reported before 100,000km but then very conveniently no one could not find any record of my reporting the problem BEFORE 100,000KM. I then got report back that Toyota SA would only pay for half of the part & the fitting. I received sms that the part would arrive 02/09/2017, then when it did not arrive & my husband went in to enquire, they said the part would arrive 29/09/2017. Part still has not arrived & told today part would arrive 04/10/2017.....!

PLEASE NOTE THAT IT IS NOW RAINY SEASON, THE RAINS HAVE STARTED & IT IS NOT ONLY ******* BUT VERY DANGEROUS TO DRIVE WITHOUT FUNCTIONAL WIPERS. THIS BAKKIE IS MY ONLY VEHICLE AND IT IS NOT EVEN 2YRS OLD YET. RAIN CAN OCCUR ANYTIME ANYWHERE AT THIS TIME OF YEAR, IT IS VERY HIGH RISK FOR ME & MY FAMILY. I AM EXTREMELY DISAPPOINTED THAT SUCH A BIG COMPANY DOES NOT HAVE BETTER SERVICE OR THAT THIS PART IS NOT AVAILABLE IN SA! OR IS IT BAD SERVICE FROM INTERTOY BRITS?

IT IS NOW 3 MONTHS & I AM STILL WAITING!!

I look forward to a prompt response & immediate action on this matter.

Sincerely Mrs Harvey