toyota "still getting back to me" 3 months later

I bought a fortuner.. new... cash... it has the "toyota connect" thing and APP...

Car comes pre-loaded with 15gb of data (that i dont use for in car wifi) but only use to track the car wearabouts, battery level (car does under 10 000km per year)

so, data ran out... i loaded data..

presto... i can see the battery voltage from my phone....

BUT the car is STATIONARY on the same spot for the last few months on the APP....

I paid for this, i paid for the DATA>...

So i logged a ticket with Toyota SA in JUNE (or JULY).... got an email to say "we will get back to you"..... never did...

emailed them the same email again... got the same "we will get back to you" reply....

guess Toyota is quick to take a cash buyers money, but not too keen to help when a customer wants some help....

wonder of switching from Isuzu to Toyota was the right choice hey.... (not that Isusus sales dept is perfect... they have their own issues)