1 reviews | Active since May 2018
Toyota Starlet from HELL
I purchased a brand new Toyota Starlet on 16/11/2023 for business purposes.
This specific vehicle had been giving issues since a month after purchasing it. I ended up with a timeline which is as follow: 02/02/24 - Loose Floor MAT 18/04/24 - MAT still not fixed and loose popping out under the covers 24/05/24 - Fuel Guage Faulty (Stuck next to the road with car 3 bars on fuel guage with a range of 120km & loose MAT still) 16/09/24 - Fuel gauge noted again & MAT still not fixed 19/03/25 - I get stuck next to the road again with customers in the vehicle on a dangerous road without fuel but with a range of 80km & 2fuel blocks! I drove to dealership after AA coming to assist and note to Service Manager my displeasure and also that I do not feel safe to use this vehicle and the bad look on my business it brings. He noted he does not have a vehicle to offer me and needing to return the vehicle on 25/03/25. 20/03/25 - I get stuck again with customers in the vehicle without fuel this time with 70km range & 3 fuel bars. I then ger notified by Toyota Roadside Assistance I will be responsible for the fuel bill but declined and indicated this vehicle needs to be taken to Toyota Stellenbosch.
It now leaves my business without a vehicle which was booked out for the long weekend and so lost money and again a bad reputation with my customers.
This is unacceptable that the service received after purchase is not the same service now that issues arises with the vehicle which is sold with the guarantee that you will never have problems of the above-mentioned degree.
A very disappointed customer!
