Toyota South Africa Mpumalanga Secunda Job card number 56663

<p>To whom it may concern: Today I experienced the worst and most disgusting customer service I have ever received in the 3 years that I've been with Toyota. This happened in Toyota Secunda, I dropped off my car in the morning where a lady by the name of Mache van der Westhuizen came and introduced herself as my advisor for the day. She asked if I needed transport to work and back and I rep**** yes, in this very moment she informed me that the shuttle services are ONLY available at 16:00 in the afternoon and I should fill in my name on the pick up list and so I did. She called me at 14:14 and I couldn't pick up her call so I returned her call at 15:00 this is when she told me that my car was in the wash bay. At 16:03 she called me again to ask whether I need transport (after I have told her earlier and put my name on the pick up register) so I said as I have mentioned before. It was only at this moment that she told the driver to come pick me up and the driver got there at 16:20. When I got there and told her that I wasn't happy with the way she handled things, she immediately jumped in with a very unpleasant tone pointing her finger at me telling me how she is not happy with me not answering my phone when she called and how did I expect her to know that I needed transport. There was no apology whatsoever on the inconvenience that she has caused on my side instead she was going on and on about how this is all my fault. She was pulling her face while "screaming" at me and it was at this very moment when I requested to make my payment and left. I'm not sure on how Toyota trains their staff on customer service but if you consider this kind of treatment "good customer service " then Toyota is a complete joke. I will be escalating this to various platforms until it gets to the right ears/eyesight</p> <p> </p>