Toyota South Africa

I've bought a brand new Toyota Urban Cruiser XR Automatic on the 29/01/2024. I did all the paper work involved and went to the salesman. The sales man then went through the car and showed me everything that needs to be known. When we started the car the system indicated that the key need to be placed against the button. We then did that and the car started. The salesman then indicated that it is the first time he sees something like this. We then switched the car off and tried again but again we had to place the key against the button for the car to start. The salesman then indicated that I can take the car and bring it back on Monday and they will quickly sort the problem out. I drove the vehicle for the weekend and took it back on Monday. The technician then tested the car and could not find the problem. The salesman then organized a car for me to drive in the interim. A week later the sales manager phoned me and indicated that there is a module that is faulty and need to be replaced, he also indicated that it will take three weeks because the part need to be ordered from overseas. I then indicated to him that he then need to give me a new car, because the car they gave me was not even road worthy as the hooter and radio did not work. He then indicated that he will sort it out, and he did. I then waited for the three weeks and phoned them again and was told that it will take another three weeks for the part to arrive. I then told him that I want a new car because I bought a new car and from start the car was not in a working condition.

The problem I have is that Toyota South Africa did not do any quality control on their vehicles, and according to the dealer is Toyota South Africa responsible for the replacement of the car and that they do not want to replace the car.

With the quality control of Toyota South Africa is what it is, I am not comfortable to take the car when it is repaired as anything can still be wrong with the car.

I am really disappointed with Toyota, because Toyota was always the brand that just keeps going but we as consumers can rather go and buy Haval/Cherry as it seems that they are better than Toyota.