Toyota sold me a defective car, gave me a raw deal and turned my life into a night mare

I bought a Toyota Corolla Hatch XS 2019 from Highway Toyota as a demo model in 2019 and just 3 months into the sale the car started giving me problems and I took it to NTT Mokopane where I had to take it back more than 6 times to be fixe d and the issue was never resolved.

I spoke to my sales person who then advised that I bring the car in at Highway Toyota in January 2021 and I was advised that seals needed to be replaced and that the problem was the mountain and that we had to pay more than R2000 for the repairs. The dealership that was servicing my car had put silicone on the gasket instead of replacing them, the pictures that were taken showed silicon was staffed on the leaks. The car was in for more than a week and the dealership organised a courtesy car for the convenience of me and my family.

Early September 2021 the car started losing power and we took it in again to NTT Mokopane to be sorted, it was back and forth as the problem was just getting worse. Eventually, the service manager asked that we give him time to work on the car. About 4 weeks later and 4 weeks ago we received a call from the service advisor informing us that the problem was finally discovered and that it was the crank shaft that has bended and that the total costs of repairs will be R18 000 and that they have ordered the part and it will take weeks for them to get it. I have always repaired my car at the dealership and the car has sensors that never indicated that the oil level was low or anything and the car has never been in a collusion. I need to understand what caused the damage to the car. Through the research I have made I suspect that the car came with the defect.

I phoned Toyota and spoke to a gentleman called Morgan who contacted the service manager through a conference call to resolve the issue, but did not have the curtesy understand the degree of my complaint and my other issues.During the call I surprised by the sudden change of the complexion of the problem the story completely changed. In the call the service manager was expecting the part and the car was going to be ready in 4 days. Then Morgan asked that I give him feedback after 4 days if I still did not have the car. I have been trying to reach him for days and the lines are not working at Toyota and no one has contacted me since

I am paying more than 10 000 on the car monthly on instalment, insurance and extended service plan. I have asked for a courtesy car from the dealership and they have refused citing that they do not have cars. My car has been with them for almost 8 weeks now and I have paid 2 full instalments for a car that I do not have. I reside in Mokopane in suburb called Chroompark where there is no public transport to anywhere . I work at the Anglo mine that is 36 Kilometres away. I have had to rely on lifts from strangers and colleagues to get to work and back home . My work is being affected because I can't visit clients . I am under severe pressure and stress because of this situation and was diagnosed with hypertension and put on chronic medication. This is now a co mobility which can affect the continuity of my employment at the mine because of my stress levels being high and my lack of sleep because of enxiety.

I had to resort to renting a car from a friend for R300 a day which was not sustainable because it caused strain on my finances. I am risking travelling to work using lifts and carrying my work laptop daily. I am paying for something that I am not enjoying. The service manager has ignored my plea, I am woman, I am mother why should I be hitch hiking