Toyota service department damage car, deny accountability, then bill me for damage repairs

<p>Booked my car in Toyota Rivonia 3 working days ago for a clutch replacement.</p> <p>When I left the car with Toyota Rivonia the battery was in perfect condition. I switched off the ignition, handed in the keys..the Toyota staff started and moved the car with ease upon several occassions. Ongoing correpondence via email yielded no unexpected problems.</p> <p>However, an hour before collection of my car this afternoon (i.e. 3 days later), I receive a call from the service advisor indicating there will be an extra charge for a new car battery R950. The service advisor indicated they experienced problems with the battery when moving it from the washbay at 1:30pm today. I find this odd and hence decline the replacement, since there was no prior problem with the battery, nor any prior correspondence to this affect whilst the vehicle was at Toyota. To further support my suspicion, the car battery was fine when the MMT gearbox was reprogrammed after fitment of the clutch (i.e. earlier today)...hence Toyota did something that ran the battery dead and hence damaged the battery (e.g. left a light on, or radio on, etc).</p> <p>Upon collection of the car, the battery is damaged to the extent it will not turn over.</p> <p>The service manager Enver has left for the day, his seond-in-command Allan says minimal (is very unhelpful) and denies all accountability, despite him receiving the car with a perfect battery 3 days prior.</p> <p>This was the cherry on the cake, since I had to chase after Toyota staff in the service centre and parts-department (via email and telephone) to get the parts on site; this after I had paid a deposit and was locked in...somehow the notion was that after I had paid my deposit, the Toyota staff were no longer motivated to get the parts on-site.</p> <p> </p> <p>Avoid Toyota Rivonia, if you can..you'll thank me in the end.</p> <p>Moreso, avoid the Toyota brand; since they seem to hire cheap staff that have a total disregard of customer service. Toyota was a brand that was synonymous with reliability and peace of mind; however the Toyota staff do not embody these traits...a total disgrace to Toyota and the motor industry as a whole.</p> <p> </p>