Toyota SA = NOPARTS

Toyota / Lexus SA cannot supply parts ( R/H headlight ) for a Lexus ES250 timeously due to a complete lack of minimum stock levels management strategy. Lexus SA also refuses to supply a small courtesy vehicle. Rene Thomas of Lexus SA said that she will not assist with this. This is a premium brand experience?!! Prudence had to be phoned on two occasions after not returning my calls as promised. When insisting on speaking to Mr Kerby you are told that he is overseas. This is the oldest worn out story in the motor trade book. The fact remains that Toyota/Lexus SA has failed to maintain minimum stock levels. What would it cost Lexus SA to help me with transport for few days as compensation for the inconvenience their ill managed stock levels have caused me. No wonder GWM and Haval are eating up the local sales in SA. Mr Kerby please assist your biggest Lexus fan whom is now very disappointed.