TOYOTA SA i am not happy about my Urban Cruiser of just over a year old!

I am NOT HAPPY with Toyota SA feedback about my 1 year and 4 months old Toyota Urban cruiser 2023 model. We was on holiday in Kruger Park December 2024 for 13 nights. On the 24 of December early morning our car was dead nothing is happening at all. Doors does not open with fob-key we open the door manually. Still no lights nothing. So we call SA road assistance and they tow in the car.

Our Urban is still at NTT Toyota Hazyview. The mechanic cant find anything wrong but our car is stil nothing going on.

Toyota Hazyview call me again asking what happend but we dont know. Then he ask if there was lightning. Yes but is was far not close to us...we even did not hear the thunder we just sow the lightning far away. But still there was no lightning near our camp at all.

Toyota Hazyview told me maybe the lightning hit our Urban but really NO MARKS on the car and why did we not hear thunder and lightning that night?

Toyota Hazyview then order 2 parts toe see maybe replacing that two parts would solve the problem but still nothing.

I did call my insurance so they told me if i do a claiming of my car becouse of lightning i will loss my payout bonus plus i need to pay in almost R10k and my insurance plan is going up on price.

I call TOYOTA SA and i ask for a replacement car. This is our First Toyota Car and its still a very new car only 14 thousand km on the clock just over 1 year old and now we are going to lose money because of a car that is "maybe" hit by lightning but they cant show any marks or burns on the Urban.

We came over to Toyota from Ford but now it seems they dont worry- told me my insurance must pay. Or i must rather sell my care and buy a new one- WHAT this is still a new car and TOYOTA SA told my this!

Why do i have to loose my pay out bonus money plus i need to pay in almost R10k and our plan will also go up in price - and all this for a Urban Cruiser XS just over a year old!

I am NOT HAPPY at all with Toyota!!!

I pay every month for my stunning Urban Cruiser and now this suddenly happend and they just dont care.

I was so so happy with my Urban Cruiser but the way TOYOTA SA handle this situation - i am not happy!