Toyota SA extends disregard

Alarming intervention and service levels provided by Toyota SA customer service in dispute with one of their dealers. My vehicle was taken in to Melrose Toyota for a suspension diagnosis as the vehicle was recently purchased and failed a suspension component test during a dekra test. Toyota SA are absolutely fine with dealerships having complete disregard for customers, claiming to do work not requested to be done to the car and using the luxury of claiming a service from OEM service plan - which undoubtedly raises the skepticism around work "done" without consent and seamless claims process. Toyota SA are not concerned about disregard shown to clients, misuse of Toyota SA products (they're somehow not party to OEM service plan provided at sale of new car - I mean, this despite getting calls, most recent less than an hour ago, from Toyota SA offering to extend the service plan, and not Innovation) and what seems a clear racketeering operation run by dealership and administrators. Maybe it makes sense to you guys, but don't know what sane person would service a car they're doing a quality check for within a finance agreement cooling off period, without full assurance provided from people conducting the quality tests in the first place. I've been ****** the liberty to utilise this product as I see fit and have been relegated to the role of a child who is **** to and is without liberty to dispute the deceit.