Toyota SA - customer support lacking.

Email from: *** (Toyota SA) 19/03/24 Toyota Infotainment Centre [CT:***] Dear valued client, We acknowledge receipt of your e-mail. Concerning your enquiry, kindly be advised that our customer care advisor will contact you and assist further. For any further questions you might have, please feel free to contact our Customer Care Centre on ***. Thank you for allowing us the opportunity to respond. Kind regards Toyota South Africa Motors Tel: ***. ------------------------------------------------ Email to Toyota CCC dated 18/03/24. Good Day, Please investigate to see why my correspondence is not being attended to. The attached reveals that your acknowledgment on the same day that my email to you. Kind regards, Raymond Williamson. ----------------------------------------------------------- From: Raymond [mailto:***] Sent: Thursday, March 14, 2024 1:30 PM To: '***' Subject: Toyota Infotainment Centre .............................................................................. Good day. 14/03/24 I have a Toyota Yaris 2018 1.5 Auto XS CVT. Vin MR2K29F***. I’m very satisfied with the vehicle per-se. However, I do experience navigational issues when traversing urban areas developed over the past 5 years. This is particularly relevant to citizens in Cape Town where development is progressing at pace. The system offers an update facility but it refers me to Toyota Customer Care (for me that is N1 City Parow). There I am told that Toyota does not provide updates for this factory fitted devise. What do I do.? In system installed: Toyota Infotainment Centre Number *** Software 2.20 Map version: OEM CN Southern Africa NT 2018 3D Please advise how best to get my system updated. Kind regards, Raymond Williamson. ***)