Toyota SA Customer 'Care'

1 star for Toyota SA Customer Service for picking up the phone and saying hello.Nothing else. I've been trying to talk to a human being since 10 May regarding my complaint on terrible service from Toyota McCarthy Hatfield. Phindile Sithole at customer service will not return my calls since Wednesday with regard to my email complaint dated 10th and 15th June which no one at this division has read until today when I escalated the issue. Clearly do not use the email she/they provide yet emails are vital. I made 4 calls today to reach her (customer service in reverse), but she's busy. Each time I'm told to hold on but my airtime runs out, the call cuts and neither Sharzia Mohamed who took my calls nor Phindile calls back. When I finally reach Phindile, I ask for her managers name to place a complaint she avoids doing so and speaks over me, tries to cut me off while I'm talking. She has not been able to handle my enquiry, hasn't returned my calls once! nor direct me to her manager Bianca (no surname or contact info). All my calls are recorded by date, duration of calls and time on my phone so it's available to see my repeated attempts. Yes I'm validly, extremely angry today after the service and product I've recd fm this dealership from day 1 during April & May until today.

I've recd nothing but disadvantage and frustration for a DEMO I bought Cash on 12 may wt 9.8 fuel consumption, R700/week fill-up on 5kms to work 3 times a week, fm a Toyota Corolla HB 1.2XR. Salesman told me it was 6.5 or so and that's not the case.

After all this and more, tell me how to handle this Customer Service rep's rude and blatant treatment of an already mistreated Customer. How is someone like this representing Toyota who is also in disrepute with my experience! I'M APPALLED TO SAY THE LEAST!

***No email was provided for this post to be escalated correctly.