AZ
Arno Z

1 reviews | Active since Jul 2019

20 Apr 2021, 14:05

Toyota Nightmare continues

In May 2018 I purchased a used Audi A3 from a well known accredited dealership (for the record not Audi.) After the first 4 months I discovered that the vehicle had been involved in a serious front end collision. This was never disclosed to me. Both the AA and Audi proved conclusively that this was indeed the case. The dealership refused to refund me as per the Consumer Protection Act. I then approached the Ombudsman, then the NCC and finally the National Consumer Tribunal. 2 weeks ago was my final Tribunal hearing which lasted 5 hours via Zoom. The dealership was heavy handed and their lawyer called 5 witnesses. I represented myself and called no witnesses. Today 2 months short of 3 years the final verdict was released. I won my case and the dealership has to refund me and take the car back. The victory is so much sweeter, not only because I’ve been driving a defective and unsafe car for 3 years or for the fact that I’ve had no functioning air conditioner but for the fact that this dealership’s attitude was so threatening, unhelpful and downright disgusting. Early on they even threatened me with defamation should I continue with my actions. As of 20 April 2021 no refund has been made and Toyota SA have not assisted in any way. They have been informed several times.

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