TOYOTA IGNORES THEIR CUSTOMERS COMPLAINT

We are a small tourist business that rely on our toyota Quantum mini bus -We had guests arriving when it seemed the injectors of the mini bus were not getting fuel, so we sent our vehicle to Toyota Polokwane, here they quoted us a shocking almost R60,000 to repair,- as a our guests were just about to arrive we had no choice but had to take this big hit ,after the repair we took the vehicle to roadworthy who told us that the engine was both filthy and leaking oil. We complained to Toyota Polokwane and also asked them to explain why the cost was so exorbitant (we could get a recon. engine for less that than that) they ignored our complaint -so we sent the complaint again -they ignored us again -so we then escalated the complaints to Toyota complaints dept.-they asked us for the details , which we sent -that was almost a month ago, however they too have now ignored us and are not responding -I can only come to one conclusion as to why they are ignoring us, the impression we get is that they must have ripped us off or they have the worst customer service in the county -if they have ripped us off, as we suspect due to their lack of response it would mean they have no social conscious or care that small business are struggling in this country( especially after covid) and Toyota is just trying to bleed us dry while they can -which if so, is very short sighted -even in their own interests- to charge prices that will put small businesses under ,and after such a huge cost ,leave the engine filthy and leaking oil -and then ignore their customers