Toyota East Rand Are ******s

Been ****** by Toyota East Rand. I purchase of a second-hand Honda CRV 2L Comfort 2013 from East Rand Toyota in January 2021. At the time of purchase, I made a specific request to the salesperson, Nico Strydom, and Pat Potgieter (Business Manager) to have the material seats and panels replaced with genuine leather, not Artificial leather/ Leatherette.

Recently, a crack/tear has appeared on the driver's seat of the vehicle. Concerned about the issue, I took the car to Leatherboyz Automotive Interior Specialists in Centurion for repair. To my dismay, they informed me that the interior is not made of real leather, contrary to what I paid for. As indicated in the attached invoice, I paid R9800.00 for genuine leather, not synthetic leather, and this was back in 2021. According to Leatherboyz Automotive Interior Specialists, the cost to reupholster a vehicle of this size in synthetic leather is currently around R5K, while using real leather would cost just over R11K.

This situation is truly disheartening, as I trusted that a company carrying the Toyota badge, such as East Rand Toyota, would uphold its reputation and provide the quality products it claims to offer.