Toyota East Rand

Good day,<br> <br> I booked my Toyota 86 into Toyota East Rand (Boksburg - tel: ***) yesterday at 6h30 and just received a call from Waldo whom advised they need to strip the diff to see what the problem is and will require the car for 2 weeks. I advised Waldo that I would require a vehicle to use in the interim and he advised me that he cannot assist. I then spoke to his manager Gavin Smit whom firstly did not let me finish my sentences and was very arrogant advising me that he cannot assist me and I should speak to Toyota Head Office. I called Kayo at Toyota head office whom told me I should address Gavin's attitude and lack of customer service with the dealer principal.<br> <br> Quite frankly this is an absolute joke to say the least. How on earth does Toyota expect to offer a customer this kind of service pointing the blame without anyone taking responsibility and resolving the problem at hand?<br> <br> Furthermore I was advised by both Waldo and Gavin I should go check with other dealers if they have loan cars which I refuse to do. I am a customer of Toyota and will not do your work for you. <br> <br> Both Toyota Head office and the branch cannot give any clear or satisfactory resolution