Toyota doesn't have a 90000km/ 5year service plan

I took my Toyota Prado for a service 14th of October, I was told I need to pay, its out of service plan.<br> I refused, vehicle is less than 5 years and less than 90 000km.<br> <br> Imperial Nelspruit:<br> <br> 60,000 KM 60000 Skipped Service<br> 70,000 KM 74868 NTT Toyota Barberton 2012/05/24 <br> 80,000 KM 71155 Imperial Toyota Nelspruit 2013/08/14<br> 90,000 KM 81882 Imperial Toyota Nelspruit 2014/09/30<br> <br> (see the 2013/08/14 km was 3713km LESS than in 2012/05/24)<br> How does a car have LESS km 15 months later ?<br> <br> I then called Toyota South-Africa careline and talked to Zenobia, she confirmed that report, emailed it to me confirming the car did loose 3713km.<br> I then emailed her to explain how a car can lose mileage, her response:<br> <br> Apologies for the incorrect dates, please see the below:<br> 70 000km servie was done at 62 142km<br> 80 000km service was done at 71 155km<br> 90 000km service was done at 81 882km.<br> The dealership will inform you when your vehicle is ready for collection.<br> <br> ^^^see the pattern ?, 60k service wasn't skipped<br> <br> She confirmed via telephone that there was a fault on you system but she refuse to put it on email she also stated that it might have been a human error by the dealer.<br> <br> Still waiting for a response