Toyota do you have airtime to call back a customer

You are such a trusted brand but your Bidvest Mc Carthy N1 city branch is a Total mess , I wonder why this branch never answers the phone especially the service agents and parts department especially them they are extremely bad at that , so 30th December 2024 I called and all service advisors was not available, I was asked if they could call me back. I am still waiting, 13th and 14th i once again called but ask to speak to the parts department at Parts , I was told they will call me back. Which they never did between all this it was about 20 minutes of airtime waisted in total So my question is does Toyota N1 City not have airtime to callback customers ?