Toyota - Disappointing Service.

Since Toyota has partnered with a 3rd party to do their Warranty and Service Plan Extensions, the service has become APPALLING!! I asked to extend the warranty on my new vehicle. The 3rd party called me within 2days, which was great. But when I asked for an official quote and banking details to make the payment, they fall apart. I have had more than 30calls, but they are incapable of sending an email do I can complete the transaction. Come on... Get your act together!!