1 reviews | Active since Jul 2013
TOYOTA CAN ALSO NOT BE TRUSTED!
I am just disappointed to the core as am typing this message. I bought the Toyota Rush last year in end of March. I was excited wanted to get myself a birthday gift from a trusted brand TOYOTA. Little did I know that the service thereafter is horrible. After the car was delivered I realise a day after that the aircon wasnt working, and that was a Sunday. On Monday I called the sales consultant, Innocent as he was helping me. He advised that I bring the car so that they can do the settings for me as he believed that maybe I wasnt able to use operate it, of which was odd because it was not my first car however i was open to learn how to operate my new car. The car was sent back to Toyota Mc Carthy in Woodmead as it is where the car was bought and they regas the car. Then I asked how is it that the car was handed over to me WITHOUT thorough check-up, but soon I just let that go. Because of my work nature I am not always on the road therefore I wasnt using car that much during the day. But there was the day when I needed to use the aircon only to find that it wasnt working AGAIN. I called them was told to bring the car back, they regas the car and give it back to me. Same story repeated its self. Now it was the beginning of this year, 2020. I started communicating with Andre Fourie, who arranged that the car should be taken somewhere for diagnosis (even during those arrangements a lot wasnt going right) however, to cut the story short I was told that there is a gas leak somewhere so they are going to change the pipe and bring me the car after and I will never ever have aircon problem again. Well after so many times driving up and down it was just relieving to hear that they knew where the problem was and it was going to be sorted. But I was very disappointed because the car was bought brand new. After they changed the pipe the car was delivered to me. I drove the car for two days and I was noticing that there was a noise coming somewhere from the car, I wasnt feeling comfortable, I emailed Andre but he was on leave so I received an email back to contact someone else. So I decided to take my car to Roodepoort Toyota Monument as they are close to me. The guy by the name of Renier helped me. He was able to identify that the replaced pipe wasnt fitted properly, he fixed it then the noise was gone. No-one else ever made a follow up on the car from Woodmead after the email was sent regarding the noise. This month again when I wanted to use the aircon only to find that the gas was empty, went back to Roodepoort and they (Richard) told me that there is a gas leak, they need to replace the pipe, for now they just regas the car and the pipe is ordered. I have no idea if this nightmare will ever end, for now I am still under warranty, what will happen once the warranty is over??? I am even having a feeling that there is a known problem regarding Toyota Rush aircons because each time I take my car to them either Woodmead or Roodeport there will be another Rush that has the same problem. I feel this is not fair to me as their customer, no-one goes to buy a car so they can inherit problems. It is not nice to pay for something that you are not satisfied of. This is really disappointing, who ever thought that TOYOTA would be like this???!!!.
